Common Questions
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What training do you service technicians receive?
All of Harvest Corporation’s service technicians are fully factory trained. They also undergo on-site training: Glimek/Svebadahlen technicians in Sweden, Konig technicians in Austria, and Oliver technicians in Grand Rapids.
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Do you sell to individuals or only to businesses?
We do not sell to individuals at this time. Harvest Corporation supplies industrial equipment to wholesale plants, commercial bakery equipment to retail outlets, and in-store equipment for supermarkets.
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Does the type of products and services Harvest Corporation offers differ from Eastern Canada to Western Canada?
Not at all. Our selection of Wholesale, Supermarket, Retail, and Foodservice bakery equipment, small wares, and parts is consistent across Canada. You will find the same affordably priced selection in both our Burnaby and Mississauga showrooms.
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What if I can’t find a certain item in your catalogue?
We endeavour to carry the widest selection of new and used bakery equipment and parts and small wares. If you are unable to find a certain item, please contact us to let us know. We will do our best to accommodate you.
Payment
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What methods of payment do you accept?
We currently accept Visa, MasterCard, American Express, Cash, Debit, Cheque, Bank Draft, and Wire Transfer.
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Do you offer payment terms? Can I lease your equipment?
Yes. We do offer select payment terms and equipment leasing. Confirmed accounts can provide payment up to net 30 days. Please contact our sales department to discuss in more detail.
Sales & Shipping
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What should I do if part of my order is lost, missing, or damaged?
Contact us! If any part of your order is lost, missing, or damaged please let us know as soon as possible after receipt of your order.
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How long will it take for my order to be delivered?
With over 2000 items in inventory, we make every effort to ship all in-stock items as quickly as possible. Items that are temporarily out of stock may experience a minor delay. Shipping times may also vary by carrier. For delivery times on one of our custom lines, please contact one of our friendly staff for further information.
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Do you offer installation services for equipment purchase?
Yes. For more information about this service, please contact us.
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Do you offer warranties on your equipment and parts?
Yes. We offer 12 month warranties on new parts and labour and 90 days on used parts and labour.
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Do you ship internationally?
Harvest Corporation does provide international shipping. For a full list of available destinations please contact our sales team.
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What are your shipping and return policies? How much does shipping cost?
Orders under 75 pounds are shipped via UPS ground courier and over 75 pounds through one of our preferred carriers. Due to the nature of our business, large order returns are not permitted. Small ware orders must be returned within 15 days of receipt for refund or exchange.
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Can I add to, modify, or cancel my order after it has been placed?
Certainly. If you would like to change or cancel your order please contact a member of our sales team as soon as possible. Once an order has been processed and delivered, we are unable to modify or cancel it.
